The practical part
Shipping &
returns
Where we ship
Canada, for now
We currently ship within Canada. Orders of $55 or more, after any discounts, ship free; orders under $55 ship for a flat $9.99. Shipping to other countries is coming soon — join the waitlist to hear first.
01 — Shipping
Rates and delivery
Shipping options, rates, and delivery estimates for your address are shown at checkout before you pay. Once your order ships, tracking is sent to your email.
Both formats travel well — the jar is a solid balm in a glass jar and the spray is a flat pocket case, so there's no fragile bottle in the box.
02 — A note on heat
If your jar arrives melted
Shea butter melts in heat and hardens in cold — it can happen in transit on warm days. The scent is unaffected: let the jar return to room temperature before use and it's as good as new.
03 — Returns
Something not right?
If there's a problem with your order — damaged in transit, wrong item, or it just isn't what you expected — contact us and we'll make it right.